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SHIPPING AND DELIVERY POLICY

Below, we detail the average delivery times for all our orders:

  • Processing: After order confirmation, it takes us 1 to 3 business days to process it. During the week, it usually takes just one business day, but if you order on a Friday evening or during the weekend, it may take a little longer.

  • Delivery: Once your order is processed and dispatched, the average delivery time is 5 to 7 business days. (Please note: Deliveries to remote areas in Canada, such as the Territories or rural regions, may occasionally take slightly longer).

We strive to make the ordering and delivery process as simple and convenient as possible for our customers. However, if you have any questions, please do not hesitate to contact our customer support team. Below we explain how your order will be processed and delivered.

Placing an Order The checkout process at Sophie Montreal is very simple. First, go to the product page and add the desired item to your cart by clicking the "Add to Cart" button. Please ensure you have selected the correct variants (size, color, etc.). If everything is correct, click on "Checkout".

On the information page, you must enter your details and shipping address. Make sure all information is completely accurate. Once everything is properly filled out, click the "Continue to shipping" button.

On the shipping page, you will have the opportunity to review the entered details. This is also where we confirm that shipping for your order is completely free. As a thank you to our customers, we always cover the shipping costs across Canada. You can now proceed by clicking "Continue to payment".

On the payment page, you can choose from several secure methods. At Sophie Montreal, all payment options feature SSL encryption, meaning you can always count on a 100% secure payment environment:

  • Credit Card (Visa, Mastercard, AMEX)

  • PayPal

  • Shop Pay

  • Apple Pay / Google Pay

After selecting your preferred payment method, click the "Complete Order" button and you will be redirected to the chosen payment platform. Follow the on-screen instructions to finalize your purchase. In the unlikely event that an issue arises, you can always contact us.

Shipping Costs We fully cover the shipping costs for all orders. All our products are delivered to your door 100% free of charge. Furthermore, we do not require a minimum order value.

Dispatching Your Order You found the perfect item on our site and want to enjoy it as soon as possible! Therefore, we ensure that your order is processed and shipped as quickly as possible. To maintain fair prices for our products, we choose to group orders and ship them in larger quantities once we reach a minimum volume. We appreciate your understanding and your help in allowing us to create a more efficient shipping model with a lower environmental impact.

Notice of Potential Delays: Like many other online stores, slight logistical delays may occur during peak seasons or periods of high order volume. Please keep this in mind when making your purchase. We will always do our absolute best to ship your order as fast as possible.

If your order is urgent or if you wish to confirm your shipping status, please contact us by email at support@sophie-montreal.com. Our support team will be happy to help.